Getting help with Stabilibuddy

How to reach us

• If you're signed in: use Report a problem. What you write is stored exactly as you write it, so please leave out names and contact details.
• If the app won't load, you can't sign in, or you'd rather write: email support@chillypixel.com. Replying to your invitation or sign-up email reaches the same place.

Who reads it, and how fast

Reports and emails go to a person on the Stabilibuddy team, not an automated system. We read in-app reports with the help of AI tools (Anthropic's Claude).

We aim to respond within 1 working day.

Where your report goes

• An in-app report is stored privately inside Stabilibuddy. A private tracking entry is normally opened so it isn't forgotten; it starts with a reference number and none of your words, and when the problem is worked on it's described there in our own words, without your personal details.
• An email goes to a private inbox. Share only the health details you're comfortable sending by email.